Delivery & Shipping Policy
Thank you for shopping at Caston Hardware (castonhardware.com). We strive to provide a prompt, dependable, and completely cost-free delivery experience for architectural hardware and ironmongery across the United Kingdom.
1. Delivery Rates & Nationwide Coverage
- Coverage Area: We deliver to all residential and commercial destinations across the entire United Kingdom (including England, Scotland, Wales, Northern Ireland, the Scottish Highlands, and UK offshore regions).
- Delivery Cost: FREE Standard Tracked Delivery on all orders. There are zero shipping charges, heavy-metal handling fees, or hidden checkout costs.
2. Shipping Timetable & Transit Schedules
Our fulfillment schedule is divided into standard order processing and tracked courier transit:
| Stage | Timeframe | Details |
|---|---|---|
| Daily Order Cut-off | 2:00 PM UK Time | Orders placed after 2:00 PM (GMT/BST) are processed on the following business day. |
| Order Handling Time | 1 – 2 Business Days | Monday to Friday hardware counting, screw pack verification, and protective anti-scratch packaging. |
| Courier Transit Time | 3 – 5 Business Days | Tracked courier delivery across the UK (Monday through Friday delivery runs). |
| Estimated Total Delivery | 4 – 7 Business Days | From checkout confirmation to your doorstep. |
*Business days strictly exclude Saturdays, Sundays, and official UK Public/Bank Holidays.
3. Order Tracking
Once your hardware parcel has been securely packed and dispatched from our logistics facility, you will automatically receive an electronic dispatch confirmation email containing your direct carrier tracking link. Please allow up to 24 hours for initial carrier milestone scans to appear online.
4. Contact Regarding Delivery
| Operating Entity | Caston Hardware (Independent British Retailer) |
| Physical Operations Address | 21 Grove Vale, East Dulwich, London, SE22 8EQ, United Kingdom |
| Support Telephone | +44 20 8299 1388 |
| Support Email | support@castonhardware.com |