Contact Us

Need advice verifying hole centers (center-to-center measurements) for drawer pulls, confirming door latch backsets, checking bracket load ratings, or tracking your scheduled delivery? Our London hardware desk is pleased to assist you.

Direct Communications

• Trading Storefront: Caston Hardware
• Business Operation: Independent British Architectural Ironmongery Merchant
• Headquarters & Postal Address: 21 Grove Vale, East Dulwich, London, SE22 8EQ, United Kingdom
• Telephone Support: +44 20 8299 1388
• Customer Email: support@castonhardware.com
• Opening Working Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time / GMT/BST)
• Response Standards: All written customer messages sent during normal business hours are answered personally within 24 working hours (excluding UK bank holidays).

Quick Delivery & Returns Overview

• UK Nationwide Shipping: 100% Free Tracked Delivery on all orders, dispatched within 1–2 business days with an estimated total delivery time of 4–7 business days.
• 30-Day Returns: Complimentary returns within 30 days using the pre-printed return label enclosed inside your parcel.